Question 1

What makes LaundryCraft different from regular dry cleaners?

Accepted Answer

We process 100% of garments in-house at our dedicated Gurgaon facility using professional-grade Italian Renzacci machinery and eco-gentle, PERC-free Hydrocarbon solvents. We never outsource your wardrobe to third-party vendors.

Question 2

How do you handle heavy bridal wear and designer ethnic pieces?

Accepted Answer

Our master fabric technicians perform detailed hand-spotting, low-temperature Hydrocarbon cleaning, and custom tension pressing on delicate lehengas, sarees, and sherwanis to protect embroidery, zardozi work, and fragile weaves.

Question 3

Do you offer leather and shoe restoration?

Accepted Answer

Yes. Our specialized Leather & Shoe Spa provides deep cleaning, stain extraction, sole restoration, and leather conditioning for luxury sneakers, formal footwear, designer handbags, and jackets.

Question 4

Which areas in Gurgaon do you cover?

Accepted Answer

We provide doorstep pickup and delivery across major Gurgaon locations, including DLF Phases 1–5, Golf Course Road, Sohna Road, Cyber City, and surrounding sectors. You can also drop off and pick up garments directly at our Sector 23 flagship studio.

Question 5

What is your turnaround time?

Accepted Answer

Our standard turnaround is 24 to 48 hours. For urgent schedule demands, we offer an express 2-hour service option for select garments.

Question 6

Is doorstep pickup and delivery free?

Accepted Answer

Doorstep pickup and delivery are completely free on all orders of ₹399 or more.

Question 7

Are your cleaning solvents eco-friendly and odorless?

Accepted Answer

Yes. We use sustainable, non-toxic Hydrocarbon solvents and 100% RO water systems. This protects fabric integrity, prevents shrinkage, and eliminates the harsh chemical smell associated with traditional dry cleaning.

Question 8

How do I track my garments?

Accepted Answer

You can schedule pickups, track live garment statuses, view stain inspection logs, and manage payments directly through the LaundryCraft app or via our WhatsApp concierge service.

FAQ

Have questions about our local Gurgaon facility, turnaround times, or how we care for delicate fabrics? We’ve got clear answers to help you book with complete confidence.

FAQ

Have questions about our local Gurgaon facility, turnaround times, or how we care for delicate fabrics? We’ve got clear answers to help you book with complete confidence.